It’s about you: As big financial services regulatory change and another potential recession draws near social science can give valuable guidance for winning client trust. There’s change afoot, the UK retail distribution review sees the largest regulatory upheaval any industry has faced in the last 100 years. January 1st 2013 means all financial services market participants must offer...

Having attended the TISA presentations on the VAT and adviser charging (AC) clarified one thing; there’s still plenty of obfuscation and differing views in the market as to how the implementation of VAT will play out post 2013. Yet the HMRC guidance simply states that nothing has changed, the law is the law and any consideration (fee) should...

As businesses are now cottoning onto the fact that a reliance on financial capital is not enough to survive a potential triple dip recession, more sophisticated ways of influencing client behaviour are increasingly used in the commercial word as business focuses on relationships as well as transactions. This is quite simply because we are turning...

So here we are, ‘R’ day has passed and we’re now at the beginning of a whole new era in retail financial services that demands high professional standards, interventionist regulation and transparency and accountability at all stages of the service chain. The underlying theme to the RDR journey can be summed up as a passage to a relationship driven...

“The rain wets the leopards’ spots but does not wash them off.” This Chinese translation of an age-old proverb may become a warning shot for the incoming FCA as they lead their self-proclaimed charge of interventionist regulation. With plenty of uncertainty still surrounding the long-term effects of the RDR implementation what we know for sure is its certainly raining regulation...